SHIPPING & RETURNS
If these aren't the best products you've ever used, it's on us.
We understand that everyone is different; we're happy to help you find a replacement scent that you absolutely love. If we're not a great match, no hard feelings! We'll refund your order!
If you aren't 100% satisfied with your Dr.Tusk products, please contact us within 30 days of your order delivery date!
If you have known allergies, or sensitivities to an ingredient, including essential oils, please review the list carefully before selecting a product.
If you would like to request a return:
- Contact email@example.com with your order details to initiate your return.
- Send the item(s) back to:
DR.TUSK Returns Department
701 Quentin Dr., Lebanon, PA 17042
If your products are eligible for a refund, a credit will automatically be applied to your original method of payment, usually within 3-10 business days of receipt. Your refund will include the product’s paid cost and applicable taxes. We do not refund original or return shipping costs. We recommended using a return service with tracking to ensure your return reaches us. Returns that do not meet these requirements will be discarded.
We do not currently accept international returns or returns for purchases made in retail locations.
If you have an issue with your delivery, or the condition of your product upon delivery, please contact Support within 14 days of order delivery date firstname.lastname@example.org.
We offer FREE standard ground shipping on all applicable U.S. orders over $50 and $5.99 standard ground shipping on U.S. orders under $50. Please make sure to review the information below to ensure accurate delivery of your Dr.Tusk shipment.
- PO Box customers – please choose standard shipping at checkout via USPS and include your PO Box address in your shipping information. Otherwise, please choose upgraded shipping and provide your physical address for delivery.
- Packages marked as delivered to the address entered on your order are subject to product replacement only if deemed missing or stolen by the carrier. Please contact email@example.com within 14 days of your shipment's original date of delivery for assistance.
- Please ensure your address is correct before you complete your order as we are not responsible for shipments marked as delivered to incorrect addresses.
- We cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.
- We process and ship orders during business days Monday – Friday, excluding Holiday closures.
- We are pleased to offer FREE standard ground shipping on all U.S. orders over $50 via USPS and process these orders typically within 1 to 2 days of receipt. During our busy times, this may increase to 2-3 days and we thank you in advance for your patience.
- We offer Two Day and Overnight shipping services available for purchase at checkout with rates based on the delivery zip code. All orders placed for Two Day and Overnight received by 12pm EST will depart that same day. All orders received after 12pm EST will depart the following business day. Please note that all expedited orders placed after 12pm on Friday will not ship until the following Monday. Expedited services are delivered on business days only, Monday – Friday, per the carrier’s policies. We do not offer Overnight services for Saturday delivery at this time.
Standard Shipping (3-7 business days)
Two Day (2 business days) – your shipment will depart the same day it is placed if before 12pm EST.
Overnight (Next business day) - your shipment will depart the same day it is placed if before 12pm EST.
We are pleased to offer international shipping through DHL International to many countries as listed at checkout. Shipping rates begin at $45 and we offer free international shipping on all orders over $200 for qualifying shipping addresses. Customers will be required to pay all duties and taxes upon receipt of your order as required by your country.